• Medical Waste - What is it?

    Anyone who has been to a hospital or doctor’s office has seen the red biohazard plastic containers and bags. These are used for the safe removal of sharps, needles, IV catheters and other waste that contains human blood or bodily fluids. This is considered biohazard waste and cannot be thrown away with the everyday trash. Disease and viruses found in blood and body fluids can cause outbreaks if they are not disposed of properly. The contaminated refuse can also cause issues for the ecology if it is not treated before being placed in a landfill. Medical waste is any garbage that is generated in an institution or doctor’s office that has any type of blood or bodily fluids. These fluids include saliva and mucous and as previously stated, cannot be thrown in the regular trash because of the viruses and disease they may contain. Since this type of material does not contain sharp objects that can pierce a plastic bag, it does not have to have a special storage container. Instead, they can be thrown away in a red biohazard bag that is made specifically for that purpose. The red bag allows all employees and cleanup crews to know that this waste is not to go into the regular garbage bins.

  • Medical Waste pickup - Why is it important?

    Proper medical waste removal is very important because this waste can be hazardous to anyone or anything that comes in contact with it. If you simply throw it in the regular trash you have no idea where it will end up or who will be exposed to it. Humans and animals could be exposed to the hazardous waste and become contaminated themselves.

  • When can you start picking up from my facility?

    A: It’s very easy to get started. Once you send back the paperwork, it will take about 5 to 10 business days to get you into our system and schedule a pickup at your facility.

  • Are there any additional fees or surcharges?

    Unlike many other companies, our pricing is all-inclusive. MedPro does not charge energy or fuel surcharges or any other miscellaneous fees.

  • Are we required to sign a contract?

    Yes, we do require all customers to return a signed contract.

  • What if I'm already under contract with another company?

    Review the terms and conditions of your current contract to see if you are able to terminate. Please be advised that depending on what provider you are currently using, advanced notice may be required to cancel service. Often times MedPro can offer a solution even if you are under contract. Ask your sales rep for further details.

  • Do you supply containers, bags or boxes?

    This depends on the type of waste you need to dispose of. Contact one of our sales representatives and they would be happy to provide you with more detailed information.

  • How large are the containers?

    A typical box is 30 gallons and can hold up to 45 lbs. A typical plastic container holds 28-31 gallons. Certain states may require you to use a specific type of container. Sizes and requirements will vary by state and specific location as well as depending on the type of waste.

  • Where are you located? Do you have an office located near me?

    Our Corporate Headquarters is located just outside of Chicago, Illinois. MedPro began operations servicing the Midwest, and has quickly grown to now servicing 44 of the 50 states. We operate in cooperation with over 80 regional affiliate haulers. Between our local operations, and our unprecedented network of affiliate haulers, we’ve got you covered.

  • Do you pick up expired pharmaceuticals?

    We handle a full range of pharmaceuticals including partially used items, expired drugs and medications and those where the packaging has been damaged or found open.

  • Do you have a mail back option?

    You can learn more about our mail back program at www.medpromail.com or call one of our sales representatives who would be happy to provide you with more information.

  • Do you provide documentation once my waste is disposed of?

    All customers are provided with access to certified waste destruction documents. Once the waste has reached its final destination, a completed manifest verifying that it has been properly disposed of is returned to the generator.

  • Do you have auto pay? Are we required to use auto pay?

    We do have auto pay available and it is optional. However, by signing up for auto pay you may be eligible for a discount as well as never having to worry about late fees or remembering the payment. Payments will be automatically deducted, worry-free!

  • How do we get a pickup schedule?

    Once you are signed up with MedPro and have your first pickup date, one of our customer service representatives will contact you with a welcome packet. At that time you can put in a request for a yearly schedule and we will accommodate you based on your location and type of service. By providing your sales representative with your office hours and preferred first date of service, you are on your way to a schedule that works for you.

  • Do you pick up from a residence?

    Our mail back kits are perfect for use in the home as most medical waste pick up services will only pick up waste at a business. Under some special circumstances an exception may be made depending on location and type of waste. Give us a call or visitwww.medpromail.com for more information.

  • What is safety compliance?

    Safety compliance includes staying up to date with HIPPA & Bloodborne Pathogens Training, MSDS Management, and OSHA/JCAHO required safety plans regarding Hazard Communications, Exposure Control, Fire Prevention and Emergency Preparedness. Our one-stop online portal can also help ease the transition to the new ICD-10 reducing rejected claims and billing errors. Trainers at MedPro are knowledgeable about the latest regulations and our online portal is continuously updated with all 203,000 federal regulations. We offer online safety plans and audits to provide simple solutions to all your compliance needs. We are also available to train key members of your staff who can then train other staff members to properly dispose of medical waste.