Customer Support
Pay an invoice, find a manifest, open a ticket or talk to a person. Pick what you need below.
What do you need to do?
Open a support ticket
The portal is the fastest way to get a question tracked and answered. A Customer Service rep replies by email within one business day (Monday to Friday, 7 AM to 6 PM Central). Prefer to talk to someone right away, or can't get in? Call our Client Advocate team.
How to open a ticket in the portal
- 1
Log in to the client portal
Use the email and password you registered with. Need help getting access? Call us or send a request below.
- 2
Start a new task
Click Submit Task at the top left, or choose Tasks in the left menu and then Add New.
- 3
Describe what you need
Enter a task title, choose the task type and add a description.
- 4
Save
Click Save. Our Client Advocate team follows up, and you'll get a confirmation email with your ticket number.
Employee compliance training
Log in straight to your team's OSHA and HIPAA training. Which login you use depends on when your facility signed up.
Compliance training portal
Employees take their OSHA and HIPAA courses here, and administrators manage the program.
Earlier training portals
Your modules stay available while accounts move to the new portal. Choose by when you signed up.
Not sure which one applies? Call 866-924-9339 and we'll point you to the right login.
Not a MedPro client yet? Get a free, no-obligation quote.