Medical Waste Service Built Around Your Practice
One person who knows your account. Answers within 30 minutes. Base rates locked in writing. Here’s what working with MedPro looks like, and the questions worth asking any medical waste provider before you sign.
- BBB A+ Rated
- 40,000+ Facilities Served
- Serving Healthcare Since 2009
- Save an Average of 30%
Six things that come with every MedPro account
Most practices switch waste providers because of a bad experience: missed pickups, nobody to call, surprise charges. These are the answers to each of those.
One Client Manager, from day one
Your Client Manager is introduced the same day you sign. One person who knows your practice handles pickups, container changes and schedule adjustments, so you never have to explain your account twice.
A resolution within 30 minutes
Call a customer advocate with a problem and you’ll have a resolution within 30 minutes of your call: what we’ll do and when. Some fixes, like an extra pickup, are then scheduled, but you won’t be left waiting for an answer.
All-in pricing, base rates locked
Your quote covers the service, with no separate fuel, energy or environmental surcharges added to the invoice. Your base rates are locked for the first year on a 3-year agreement and for the first three years on a 5-year agreement.*
$33M in insurance coverage
MedPro carries $33 million in combined general liability, umbrella and pollution coverage, and takes title to your waste at pickup, so the liability leaves with the waste.
Your records, on hand
Every pickup comes with a manifest, and proof of destruction follows. Your documents are available online, so you aren’t digging through files when an inspector asks.
Compliance help included
Bloodborne pathogens training documentation, online compliance software and help creating and storing your exposure control plan, from the team that already handles your waste.
*Base rates are locked for the lock period. Your agreement lists charges that can still apply during a lock, such as costs from new laws or regulations, taxes, fuel, inflation or higher operating costs.
From your first quote to your first pickup
- 1
Get your price
Tell us your zip code, how often you need pickups and how many containers you fill. You can see a price online in a few minutes, or call and talk it through.
- 2
Sign and meet your Client Manager
Choose a 3-year, 5-year or flexible 12-month agreement. Your Client Manager reaches out the same day you sign.
- 3
Plan your first pickup
We confirm your office hours, containers and first pickup date, and send a compliance survey that shows where your site may need help meeting OSHA standards, at no additional cost.
- 4
First pickup
We bring regulated medical waste containers lined with biohazard bags, collect them on your schedule and leave you the manifest.
- 5
Adjust as you grow
When your volume, locations or services change, your Client Manager adjusts the plan: pickup frequency, container types, new waste streams.
Six questions to ask any medical waste provider
Including us. If your current provider can’t answer these clearly, it’s worth comparing.
Who do I call when something goes wrong?
One named person who knows your account, or a general queue that starts over every time?
How fast will a problem be resolved?
Ask for a specific commitment, not “as soon as possible.”
What’s on the invoice besides the service?
Fuel, energy, environmental and documentation fees often aren’t in the original quote.
How long is my price locked, and what can change after?
The agreement should say it plainly, before you sign.
Who owns the waste after pickup, and what insurance do you carry?
Ask for the coverage amounts and types, in writing.
Can I get my manifests whenever I need them?
You’re required to keep them. Retrieving them shouldn’t take a phone call.
Want our answers in writing? Ask for a quote, or reach us through our contact form.
A service plan that fits, and changes when you do
Medical waste disposal, sized to you
We work out the containers and pickup schedule your waste actually needs, for a single office or a multi-site group, through our own fleet or our network of affiliate haulers.
Medical waste disposalMedications kept out of the red bag
Unwanted and expired medications don’t belong in the biohazard container. We offer separate disposal for controlled and non-controlled pharmaceuticals.
Pharmaceutical waste disposalOSHA training that fits the schedule
Online training your staff can complete between patients, with the records kept for you, so compliance becomes part of the routine instead of a scramble.
OSHA compliance trainingFive ways to stop overpaying
Whoever handles your waste, these are worth checking on your next invoice.
See how our invoices workFrequency. The more often a provider comes to your practice, the more you spend. Having several containers picked up at once usually costs less than frequent half-full pickups.
Contents. Paper towels, packaging and other items that aren’t biohazardous fill red-bag containers fast. Sorting at the source can cut your volume.
Per month or per pickup. Check whether you’re billed per month or per pickup, and which one fits how much waste you make.
Your invoice. Look for charges that weren’t in your original quote, such as fuel surcharges or documentation fees.
Compliance charges. If you’re paying for compliance, check what you get: completed certifications, safety plans and safety data sheets you can actually find.
Common questions
What is the MedPro Advantage?
It’s what comes with every MedPro account: a dedicated Client Manager from the day you sign, a resolution within 30 minutes of calling a customer advocate, all-in pricing with base rates locked for the first year or more, $33 million in combined insurance coverage, online access to your manifests, and compliance help with your waste service.
Does “a resolution within 30 minutes” mean the problem is fixed in 30 minutes?
It means that within 30 minutes of your call, a customer advocate will have worked out how the issue will be resolved and told you. Some fixes, like an extra or rescheduled pickup, then happen on the next available date.
How long is my price locked?
Your base rates are locked for the first year on a 3-year agreement and for the first three years on a 5-year agreement. A flexible 12-month agreement is also available, without a lock. Your agreement lists the charges that can still apply during a lock (costs from new laws or regulations, taxes, fuel, inflation or higher operating costs) and explains what can change after the lock period.
What does MedPro’s insurance cover?
MedPro carries $33 million in combined general liability, umbrella and pollution coverage, and takes title to your waste at pickup.
Partner With MedPro Disposal
More than 40,000 healthcare providers have switched to MedPro Disposal for a safer and more affordable medical waste disposal and compliance training solution. Tell us about your facility and a specialist will follow up fast.
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